Privacy Policy

• Account data, such as your name, email address, login details, stable membership, role, preferences and plan status.
• Horse and stable data, such as horse profiles, owners, riders, stable records, notes, documents, colours, status, team access and stable settings.
• Uploaded photos and files, including horse photos, cropped image settings and documents you choose to upload. You must own or have permission to upload these files.
• Training, feed and schedule records, including workouts, workload notes, feed plans, ration details, appointments, reminders, reports, expenses and invoices.
• GPS and location data when you choose to use ride/run tracking, including route points, distance, time, speed and related session details.
• Payment and billing data handled through Stripe for website subscriptions. Stripe processes card and payment details; StableHub receives payment status, plan and subscription information needed to manage access.
• App analytics and crash logs, such as device type, app version, performance data, error logs and crash details used to improve reliability.
• Contact and support messages, including your name, email, category, subject, message, newsletter consent, app version, platform, browser user agent and any follow-up information you provide.
• Newsletter consent and marketing preferences when you choose to subscribe or opt in to product updates. Contacting support does not automatically subscribe you to newsletters.

• To provide StableHub features, sync data across devices, manage stable access and keep horse records available to authorised users.
• To process website subscription access, billing status, plan limits and cancellations through Stripe.
• To respond to support, billing, privacy and data requests.
• To improve StableHub features, fix bugs, understand crashes and make the app and website safer and more reliable.
• To send product updates or newsletters only where you have consented or where the law allows us to send service-related messages.
• To protect StableHub, users and stable data from misuse, fraud, unauthorised access and security issues.

GPS/location data is only collected when ride/run tracking is actively used and the device gives permission. StableHub does not need continuous background location unless you start a tracking session. Location data may be used to show route maps, distance, duration, speed and training history.

Location records may show routes and movement patterns, so only use tracking where you have the right to record that session. You can disable location permissions in device settings, but tracking features may not work.

You must own or have permission to upload photos, documents and other files to StableHub. Do not upload unlawful, private, harmful or copyrighted images that you do not have rights to use. StableHub may remove images or files that breach this policy, our Terms, or the law.

Website billing is handled through Stripe. StableHub does not store full card numbers. Stripe may collect and process payment details, billing information, tax details and payment events under its own privacy and security practices.

Purchases made through the App Store or Google Play are managed by the relevant app store. Those stores handle their own payment records, refunds and cancellation processes.

We share information only where needed to run StableHub, provide support, meet legal obligations or protect the service.

• Service providers may help with hosting, database storage, authentication, payments, analytics, crash reporting, email and customer support.
• Stable members, staff or owners may see records where your stable has granted them access.
• Payment processors and app stores receive the information needed to manage payments, subscriptions and purchase records.
• Authorities or professional advisers may receive information if required by law, to enforce our terms, or to protect rights, safety and security.

StableHub uses reasonable technical and organisational safeguards to protect your data. No online service can guarantee perfect security, so you should keep your password safe and only invite people you trust into your stable workspace.

We keep information while your account is active, while it is needed to provide StableHub, or while we need it for support, billing, legal, tax, security or dispute purposes. Some backups and logs may remain for a limited period before being deleted in the normal course of operations.

• You can request deletion of your account or stable data by emailing info@stablehub.com.au.
• You can request an export of your data by emailing info@stablehub.com.au.
• Deletion requests may remove account, horse, stable, photo, training, feed and schedule records, subject to legal retention requirements.
• You can update some account, stable and horse records inside StableHub.
• You can unsubscribe from newsletters or marketing emails using the unsubscribe link or by contacting us.
• You can manage device permissions, including photos and location, in your phone or browser settings.

We may need to verify your identity before completing deletion, export or privacy requests. Some information may need to be kept where required by law, billing rules, dispute handling, fraud prevention or security obligations.

StableHub is operated for Australian users, but cloud, payment, analytics and support providers may store or process information in Australia or other countries. We use reputable providers and take reasonable steps to protect data handled for StableHub.

We may update this policy as StableHub changes. If the changes are important, we will take reasonable steps to let users know. The latest version will be available on this page.

For refunds, cancellations and plan-specific rules, see the Refund Policy and Terms.